This Acceptable Use Policy (“AUP”) governs your use of the Services and is incorporated by reference into ProWP, LLC’s Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided in the Terms of Service. ProWP, LLC may modify this AUP at any time without notice.

The Services provided
by ProWP, LLC may only be used for lawful purposes. You agree to comply
with all applicable laws, rules and regulations in connection with your use of
the Services. ProWP, LLC reserves the right to refuse service to anyone.
Any material that in our judgment violates this AUP in any manner may be
removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to an email from our abuse department within the specified
time period in our email to you may result in the suspension or termination of
the Services.

You are responsible
for the activities of your agents, representatives, and end-users
(“Users”) and will they abide by this AUP. The Services shall be used
solely for legitimate business and commercial purposes, and you shall not use
the Services for activities which, in ProWP, LLC’s sole discretion, may be
illegal, offensive, abusive, or in a manner that interferes with or adversely affects
the Services or use of the Services (including deliberate attempts to overload
a system and broadcast attacks) or that would expose ProWP, LLC to criminal
or civil liability.

• Domain Registrant Education
• Registrant Benefits &
  Responsibilities

 

Prohibited Uses

Infringement of
Intellectual Property Rights.

Use of the Services to
infringe upon another party’s intellectual property rights is prohibited. This
includes, but is not limited to, the unauthorized copying or distribution of
movies, music, books, photographs, software/warez, or any other copyrighted
work. Selling or offering to sell any counterfeit merchandise will result in
the immediate termination of your account. Any account found to be infringing
on the intellectual property rights of others will be expeditiously removed or
access to the material will be disabled. Any account found to be in repeated
violation of this prohibition will be suspended or terminated.

If you believe that
your intellectual property rights are being infringed upon, please email

abuse@ProWP.com

For copyright infringement claims, Name
Hero, LLC follows the Digital Millennium Copyright Act (“DMCA”) notice and
takedown procedures.

Using a shared account
as a backup/storage device.

You may not use a
shared hosting account as a backup/storage device with the exception of one
cPanel backup of the same account. Please do not take backups of your backups.

 

Unacceptable Material

Zero Tolerance Adult
Content Policy

ProWP, LLC has a zero
tolerance policy in effect for adult content. We do not allow any content
considered “adult material” on our servers. This includes any type of media
that may contain nudity, partial nudity, or anything else of adult nature
determined in ProWP, LLC’s sole discretion. Violators of this policy will
be immediately terminated without a refund. Additional prohibited content is
outlined below:

Unacceptable material
on our servers include without limitation:

• Topsites
• Any website related to
  Cannabis, CBD is strictly forbidden.
• IRC Scripts/Bots
• IRCD (irc servers)
• Proxy Scripts/Anonymizers
• Image Hosting Scripts (similar
  to Photobucket or Tinypic)
• AutoSurf/PTC/PTS/PPC sites
• IP Scanners
• Bruteforce
  Programs/Scripts/Applications
• Mail Bombers/Spam Scripts
• Banner-Ad services (commercial
  banner ad rotation)
• File Dump/Mirror Scripts
  (similar to rapidshare)
• Commercial Audio Streaming
  (more than one or two streams)
• Escrow/Bank Debentures
• High-Yield Interest Programs
  (HYIP) or Related Sites
• Investment Sites (FOREX, E-Gold
  Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
• Sale of any controlled
  substance without prior proof of appropriate permit(s)
• Prime Banks Programs
• Lottery/Gambling Sites
• MUDs/RPGs/PBBGs
• Hacker focused
  sites/archives/programs
• Sites promoting illegal
  activities
• Forums and/or websites that
  distribute or link to warez/pirated/illegal content
• Bank Debentures/Bank Debenture
  Trading Programs
• Fraudulent Sites (Including,
  but not limited to sites listed at aa419.org & escrow-fraud.com)
• Mailer Pro
• Push button mail scripts
• Broadcast or Streaming of Live
  Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
• Tell A Friend Scripts
• Anonymous or Bulk SMS Gateways
• Bitcoin Miners
• PayDay Loan Sites (including
  any site related to PayDay loans, PayDay loan affiliate progams, etc)
• Hacking, phishing, spamming,
  scamming, identity theft, fraud, forgery, deception, virus or malware
  distribution, network attacks, and interference with any other user’s use
  of the Services.
• The unauthorized access,
  monitoring, collection, or use of data, systems or networks.
• Transmitting, distributing or
  storing illegal or fraudulent information or material or information or
  material that will infringe or otherwise violate any privacy, intellectual
  property, publicity or other personal rights including, any copyright,
  patent, trademark, trade secret or other proprietary right.
• Engaging in offensive
  activities such as harassment or transmitting or distributing content that
  is inappropriate, obscene, defamatory, threatening, abusive, that
  advocates violence, or that violates a law, regulation, or public policy.

In addition, you and
your Users must comply with all applicable laws, rules and regulations related
to your use of the Services, specifically including data protection and privacy
laws, as well as laws relating to unsolicited commercial electronic messages.

Child Pornography
Prohibited.

Content that is
potentially harmful to minors, as determined in ProWP, LLC’s sole
discretion, is strictly forbidden, including but not limited to, child
pornography or content perceived to be child pornography. Any website found to
host child pornography or linking to child pornography will be suspended
immediately without notice.

Free Web Hosting Not
Allowed For Resellers.

ProWP Resellers are
not allowed to provide “free web hosting” services to their
customers.

Other Prohibited
Content.

We reserve the right
to refuse service to anyone. Any material that, in our judgment, is obscene,
threatening, illegal, or violates our Terms of Service or this AUP in any
manner may be removed from our servers (or otherwise disabled), with or without
notice.

 

Unacceptable Resource Usage

You may not:

Use twenty-five
percent (25%) or more of our system resources for longer than ninety (90)
seconds at a time. Activities that could cause this excessive use, include but
are not limited to: CGI scripts, FTP, PHP, HTTP, etc.

Run stand-alone,
unattended server-side processes at any point in time on the server. This
includes any and all daemons, such as IRCD.

Run any type of web
spider or indexer (including Google Cash / AdSpy) on shared servers.

Run any software that
interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent
application, tracker, or client. You may link to legal torrents off-site, but
may not host or store them on our shared servers.

Participate in any
file-sharing/peer-to-peer activities

Run any gaming servers
such as counter-strike, half-life, battlefield1942, etc.

Run cron entries with
intervals of less than fifteen (15) minutes.

Run any MySQL queries
longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.

Include the local file
rather than the URL when using PHP, include functions for including a local
file. Instead of including “http://yourdomain.com/include.php”), use
“include.php”.

Force html to handle
server-side code (like php and shtml) to help reduce usage.

INODES.

The use of more than
two hundred and fifty thousand (250,000) inodes on any shared or reseller
account may result in a warning, and if no action is taken to reduce the
excessive use of inodes, your account may be suspended. If an account exceeds
one hundred thousand (100,000) inodes it will be automatically removed from our
backup system to avoid over-usage, however, databases will still be backed up
as a courtesy in our sole discretion. Every file (i.e. a webpage, image file,
email, etc.) on your account uses up one (1) inode.

User accounts that
constantly create and delete large numbers of files on a regular basis, have
hundreds of thousands of files, or cause file system damage may be flagged for
review and/or suspension. The primary cause of excessive inodes is typically
due to Users leaving their catchall address enabled, but never checking their
primary account mailbox. Over time, tens of thousands of messages (or more)
build up, eventually pushing the account past an acceptable amount of inodes.
To disable your default mailbox, login to cPanel and choose “Mail”, then
“Default Address”, “Set Default Address”, and then type in: “:fail: No such
user here”.

 

Zero Tolerance Spam Policy

We take a zero
tolerance stance against the sending of unsolicited e-mail, bulk emailing, and
spam. “Safe lists,” purchased lists, and selling of lists will be treated as
spam. We may terminate the account of any User who sends out spam with or
without notice.

Websites advertised
via spam (Spamvertised) may not be hosted on our servers. This provision
includes, but is not limited to, spam sent via fax, phone, postal mail, email,
instant messaging, or usenet/newsgroups. No organization or entity listed in
the ROKSO may be hosted on our servers. Any User account which results in our
IP space being blacklisted will be immediately suspended and/or terminated.

ProWP, LLC
reserves the right to require changes or disable as necessary, any website,
account, database, or other component that does not comply with our policies,
or to make any such modifications in an emergency that we deem necessary at our
sole discretion.

ProWP, LLC
reserves the right to charge the holder of the account used to send any
unsolicited e-mail a cleanup fee or any charges incurred for blacklist removal
at our sole discretion.

 

WHMCS Support Policy

Please note that our
support technicians have not been trained on the WHMCS software outside of the
initial installation. Troubleshooting issues should be addressed directly to
WHMCS Reseller Support department at the following links:

Documentation:

https://www.whmcs.com/reseller-support/

Ticket Desk:

https://www.whmcs.com/members/submitticket.php?step=2&deptid=13

Our team is able to
offer WHMCS upgrades for $75. If you would like us to perform this, please open
a new support ticket.

 

Defamation Policy

Websites hosted on
ProWP, LLC’s servers in the U.S. are regulated by U.S. law. Accordingly,
pursuant to Section 230(c) of the Communications Decency Act, ProWP, LLC’s
policy is not to remove allegedly defamatory material from websites hosted on
our servers unless the material has been found to be defamatory by a court, as
evidenced by a court order. As a webhost, ProWP, LLC is not a publisher of
User content and we are not in a position to investigate the veracity of
individual defamation claims. We rely on the legal system and the courts to determine
whether or not material is indeed defamatory. In any case in which a court
order indicates that material is defamatory, libelous, or slanderous in nature,
we will disable access to the material. Similarly, in any case in which a U.S.
court has placed an injunction against specified content or material being made
available, we will comply and remove or disable access to the material in
question.

 

ProWP LLC’s Rights

ProWP, LLC
reserves the right at all times to investigate any actual, suspected, or
alleged violations of this AUP. You shall reasonably cooperate with ProWP,
LLC in investigating and correcting any actual or alleged breach of this AUP by
yourself of any User. ProWP, LLC further reserves the right to cooperate
with legal authorities and third parties in investigating any alleged
violations of this AUP, including disclosing the identity of any User that Name
Hero, LLC believes is responsible for such violation. ProWP, LLC may
implement technical mechanisms to prevent AUP violations.

Nothing in this AUP
shall limit ProWP LLC’s rights and remedies at law or in equity that may be
available.

 

Disclaimer

ProWP, LLC is
under no duty to monitor user’s activities, and ProWP, LLC disclaims any
responsibility for any User’s misuse of the Services. ProWP, LLC has no
responsibility for any User or other third-party material or information
created, stored, maintained, transmitted or accessible on or through the
Services, and is not obligated to monitor or exercise any editorial control
over such material. In the event that ProWP, LLC becomes aware that any
such material violates this AUP and/or exposes ProWP, LLC to civil or
criminal liability,ProWP, LLC may, but is not required to, block access to
such material. Unless otherwise stated in this AUP, ProWP, LLC disclaims
any obligation to any person who has not entered into an agreement with Name
Hero, LLC for use of the Services.

 

AUP Violations

Your Services may be
terminated with or without notice upon any violation of this AUP. If
applicable, violations will be reported to the appropriate law enforcement
agency.

A failure to respond
to an email from our abuse department within forty-eight (48) hours, or as
otherwise specified in the email, may result in the suspension or termination
of your Services. All abuse issues must be dealt with via trouble ticket/email
and will receive a response within forty-eight (48) hours.

If you feel you have discovered a violation of
our AUP please report it to:

abuse@ProWP.com